Advice for tenants


• Find the right property for you.
• Accompanied viewings at a time to suit you.
• Explain the full letting process including your obligations and rights with the landlord.
• Provide the relevant tenancy documents, safety certifications, protecting your rights and safety.
• Organise and contact the utilities and council tax offices with your details, move in dates or readings.
• Dealing with any maintenance issues promptly.
• 24/7 emergency contact number.
• The Letting Process made Easy……….

Register your Requirements

You can call on us on 01292 310879 or view a selection of our properties online at www.moveurwayayrshire.com or through one of the many portals we subscribe to such as Rightmove, Letting web, S1 Homes, Zoopla and Citylets. Rental properties can be let as quickly as they come on to the market, therefore:

Viewings
Viewings will be arranged at times to suit you including evenings and weekends and you will be accompanied by an experienced member of staff, who can give advice and answer any questions you may have. We can meet you at the property you have arranged to view through us or collect you from your office or your nearest station. We always seek your feedback and ensure that you are offered viewings on all the latest properties that meet your requirements.

Reserving the Property
Once you have decided on your chosen property contact Move Ur Way Ayrshire and we will reserve it for you.

References
References will be taken for each tenant & guarantor via an independent referencing agency. They will require an employer, current landlord and personal reference and will undertake a credit check. The cost of referencing is payable by the tenant once the forms are returned.

Tenancy Agreement
You will be supplied with 2 copies of the tenancy agreement which needs to be signed on every page to confirm you have read and understood the contents. This acts as a binding contract between you and the landlord and confirms the amount you have agreed to pay as well as your obligations as a tenant and the obligations of your landlord.

Move in Monies
Once your references are approved and you have signed the tenancy agreement you will need to pay the following before you move in to your property:
•  Any amount outstanding from your admin and reference fees
•  One month’s deposit
•  Rent one month in advance
These monies need to be paid in cleared funds before you move in. Allow 5 working days for cheques.

Inventory and Check In
A full inspection of the property (Check In) will be carried out prior to you moving in and will include details of all furnishings and their condition. You will receive a copy of this and will have one week to dispute any items listed in the report. Both landlord & tenant are bound by the regulatory tenancy deposit scheme. This protects the landlord and tenant from future disputes regarding condition of the property after the check out process.

Renewals & Check Out
If you would like to extend your tenancy past the expiry date on your tenancy agreement, we will contact you on behalf of the landlord to negotiate a new tenancy. If you are leaving the property at the end of the tenancy, we will contact you to arrange a check out. The check out report is sent to the landlord & tenant and any deductions from the deposit are determined by the landlord. If the deductions are disputed by the tenant then the disputed amount is sent to the tenancy deposit scheme for arbitration and the balance is returned to the tenant.

Our Commitment to You
We strive to provide the highest possible service standards at all times. We understand that effective communication and efficiency in finding you a property are key to your experience with us. Our aftercare service for properties we manage is also second to none. Our main objective is to ensure that Move Ur Way Ayrshire tenants are happy and settled in their new homes and that there is minimal stress experienced throughout the process.